FAQ
Asked before the quote call.
The questions organizers ask before agreeing to a call - setup, the number, languages, capacity, data, pricing. Every entry is linkable; send the answer instead of typing it.
Setup & timeline
How fast can we be live?
Hand the pack over in advance week and the line is answering when your gates open. Booth loads your material and provisions the number - there's no dashboard work on your side to go live. The handover is the whole setup.
What do we need to send you?
The same pack you'd brief an info desk with: lineup and set times, site map facts, policies, and the usual answers. Send it in whatever form it already exists - the sheet your team works from is fine. No new format, no onboarding.
Do we run anything during the show?
Nobody on your crew answers a call - the agent picks up from the first ring and takes every caller in parallel. Your side of the dashboard is two things: push a live alert when something changes, and watch the question stream. Both are optional; the line answers either way.
The number & calling
What number do attendees dial?
One local number per event - Dutch +31 today, local numbers elsewhere on request. You print it once: wristbands, gates, screens, the back of the map. Venues get a standing number instead, live for every show on the calendar.
Does calling cost attendees anything?
No. It's a normal local call on their plan - no premium number, no surcharge, nothing to install. Free to the caller is the design; a line that costs money gets dialed once.
What happens to the number after the event?
It's killed when the site is struck. A festival number lives from gates-open to strike and then stops existing. A venue's standing number stays live across the calendar - the per-show facts swap, the number doesn't.
How do live alerts reach callers?
You push one alert from the dashboard - schedule slip, gate change, weather hold - and every caller hears it from that second. No data network needed on the caller's end; if they can dial, they get the update.
Languages
What languages does the agent answer in?
40+ languages. The agent answers in whatever language the caller speaks, from the first sentence. An international crowd dials one number, not one per flag.
Is there a language menu?
No. The caller talks, the agent answers in that language - no 'press 2 for English', no routing. The menu is the part of a phone line people hang up on, so it doesn't exist here.
Capacity & lines
What happens when everyone calls at once?
The agent answers every call in parallel, up to your tier's line count - there's no queue to join at headliner time. Calls ride the voice network, with circuit-switched fallback when the data network saturates, so the line holds exactly when the apps don't.
How many lines do we need open?
That gets scoped on the quote call, against your gate size and what your peak looks like. Peak line count is one of the two numbers pricing is built on, so it's sized to the show, not picked from a default.
Does it work when the on-site data network dies?
Yes - that's the design case. Calls ride the voice network, with circuit-switched fallback when the data side saturates at peak. The hour your app and socials go quiet is the hour the line is built for.
Data & privacy
What do you store about callers?
Nothing about who they are. No caller numbers are kept, and no call audio is stored - the transcript is the record, and the recording doesn't exist. What's retained is what was asked, time-stamped: the punch list for next year's signage and comms.
Do you record the calls?
No. Full transcripts are the retained record; call audio is never stored. The intelligence is in what was asked, not in a recording of someone asking it.
Who else sees our event's data?
Nobody. Your event's transcripts are never pooled with anyone else's - per-organizer isolation, full stop. The question stream is yours to act on, and yours alone.
Pricing
How does pricing work?
Quote-based, per event: gate size and the lines you need open at peak set the number. Venues are priced by show count instead. Tell us about the show and we'll scope it on a call, usually the same working day.
What does Booth replace on the budget?
The lines it sits next to: info desk staffing at €10,000-€12,600 for one weekend, a festival app at €3,500-€5,000, alert blasts at €600-€1,600 per blast to 20,000 people. And 19 of 20 attendees never open the festival app - the phone is already in their hand.
Tell us about your event.
What Booth costs depends on your gate size and how many lines you need open at peak. Fill in the form and we'll scope it on a call, usually the same working day. We provision your number, hand off the dashboard, and you're live for the run of the show.
Thanks - we'll be in touch.
We'll reach out within one working day to talk through your event. Questions in the meantime: hello@dialbooth.com.